Team Manager Quality & Continuous Improvement

1. Execution of Quality & Continuous Improvement Program

- Roll-out activities (training, workshops, mentor & coaching activities) of the global program

- Alignment of demand coming from processes within SSC Bratislava

- Ensuring global Quality Management System (QMS) standards are implemented

- Offering support to implement tools, methodologies and processes customized to the needs of the respective processes and conform with the global QMS standards

- Coordinating QMS internal audits

- Ensuring target achievement for Continuous Improvement savings in SSC Bratislava

- Continuous reporting of target achievement for Continuous Improvement savings in SSC Bratislava



2. Execution of Quality & Continuous Improvement initiatives

- Identification of opportunities for Quality & Continuous Improvement projects (e.g. LSS Black Belt)

- Prioritization/Planning of resources to execute initiatives

- Delivery of agreed targets



3. People Management

- Responsible for the aligned strategic roadmap of a) Global Quality & Continuous Improvement program and initiatives and b) SSC Bratislava strategic priorities and demand

- Responsible for the tactical and operative setup of SSC Bratislava team

- Responsible for onboarding, managing & leading of 2 Quality & Continuous Improvement experts (experienced senior experts or managers on MC3b level)

- Responsible for identification of risks and opportunities, definition of corrective & preventive actions, conformity of QMS standards, feedback and stakeholder management, handover & backup plans



4. Feedback & stakeholder management

- Alignment strategic roadmap of a) Global Quality & Continuous Improvement program and initiatives and b) SSC Bratislava strategic priorities and demand

- Identification of risks and opportunities

- Definition of corrective & preventive actions

- Feedback and stakeholder management

aspoň 5 rokov

• anglický - vysoká: C1 a C2

• Microsoft Word - vysoká
• Microsoft Excel - vysoká
• Microsoft Outlook - vysoká
• Microsoft PowerPoint - vysoká

The person holding the position of Team Manager Quality & Continuous Improvement steers the local team (two manager/sr. experts) which executes the program and initiatives of Global Quality & Continuous Improvement within SSC Bratislava. The program consists of trainings, coaching and mentoring to prepare/enable the SSC organization in achieving defined quality and continuous improvement targets. In addition, members of the Quality & Continuous Improvement team execute initiatives, e.g. Lean Six Sigma projects, in order to use their expertise in leading cross-process or global projects which should result in substantial gains and/or improvements.

SSC Bratislava Team Manager Quality & Continuous Improvement reports directly to the Global Quality & Continuous Improvement Manager. To represent the group he/she is part of the local SSC leadership team.